Job Information
Experian Solutions Architect – Global Digital Workplace in Costa Mesa, California
About us, but we’ll be brief
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
Experian IT Service provides technology solutions and services for all of Experian across the globe. EITS supports our business product teams to deliver for external customers, as well as supporting internal employees with desktop/helpdesk and other services. EITS provides a wide variety of underlying technology infrastructure that supports the technology and product teams of all business units.
We are looking for an experienced Solutions Architect to join our Digital Workplace Engineering and Architecture team. The Digital Workplace (GDW) team is a global team that supports the end-user technology needs of our internal employees around the globe. This role has a responsibility to innovate, design, architect, and engineer a world class experience of our user base.The Solutions Architect will be a member of a strong group of architects and engineers that are setting standards, designing, implementing, and operating new technologies to both support and modernize our Digital Workplace for our employees. We are looking for someone with strong technical skills that has performed in an architecture role and can help drive standards, processes, and controls in an extremely fast paced environment. A successful candidate will make recommendations and implement strategic solutions, solve key business problems, enhance operational business monitoring, and support our Digital Workplace strategy.
Implement enterprise solutions across various Microsoft/Apple/Android device management platforms as well as Microsoft O365.
Design, implement and manage solutions using Intune, Azure, and JAMF.
Design, implement and manage Active Directory (Azure) and Okta SSO/Device Trust.
Design and support large scale (global and regional) OS vulnerability and patch management operations.
Troubleshoot and mitigate complex WAN issues including those related to patch replication and deployment.
Drive the evaluation, selection, and adoption of generative AI productivity tools such as Copilot, M365 Copilot and Enterprise ChatGPT.
Implementing and manage Public Key Infrastructure (PKI) solution, certificates, and integration with SCCM for internet-based client management is required.
Drive and implement automation (API integrations) that deliver best in class solutions.
Develop end to end provisioning processes in SCCM to include OS images, software deployment, and patching.
Collaborate with security and network leadership to ensure that service dependencies, performance, and stability are met.
Make recommendations and implement process improvements and technology changes based on best practices.
Build strong business relations with colleagues within the business to promote Digital Workplace
Build a global network of support contacts within Experian to improve technology services provided within scope.
Ensure the highest levels of stability, capacity, performance, and uptime for supported services.
Document all systems, applications, and processes within areas of responsibility in a managed document repository. Maintain all BCP and DR plans within scope.
Document and report on KPIs and SLAs for service availability and issue resolution.
Establish and maintain standards and ensure that all are within compliance with Experian policy.
Provide positive, proactive, business-focused level of service.
Escalate and ensure customer focused outcomes across EITS.
Update and maintain team intranet pages, documentation repositories, communications and outage calendars related to services supported.
Creation and maintenance of Knowledge Base Articles for support teams for all covered services.
RELATIONSHIPS
Build influential relationships with various business units across the globe.
Have a “credible presence” with Experian Senior and Executive Leadership
Develop and maintain relationships with Senior Leadership of managed vendors.
8-10 years of proven experience within IT engineering and/or architecture positions
Must work well with others as part of a large international team.
Must demonstrate ability to build strong, highly skilled teams including adopting and implementing agile principles.
Passionate for continuously learning new technologies.
Understand security best practices, policies, and standards to design highly secure cloud architectures for internal and external cloud solutions.
Participate in on premise to cloud migration.
Extensive architecture and engineering experience of device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise is required.
Excellent working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role.
Excellent knowledge of ITSM processes, including ability to perform incident and problem management as needed, utilizing ITSM tools.
ServiceNow knowledge required.
SQL knowledge as it pertains to the design of the SCCM database and reporting services
Must have broad background leveraging multiple SaaS technologies spanning Google, Microsoft, and AWS offerings.
Fundamental understanding of network concepts including IP addressing, DNS, DHCP, etc.
Must be an expert in large implementations of Device management leveraging tools such as JAMF, Intune (including co-management), SCCM, and others.
Expert in Microsoft 365 and Azure and have demonstrated experience in implementing effective solutions and integrations across the Microsoft suite of offerings.
Must have broad working knowledge of endpoint security tooling across MacOS, Windows as well as other SaaS services.
Must have working knowledge and implementation of authentication services leveraging SSO and MFA technologies (Microsoft / Okta)
Demonstrated knowledge and experience implementing Zero Trust solutions.
A robust background and working knowledge of both MacOS and Windows environments is required.
Experience with scripting, Bash, PowerShell, Python, etc.
Experience managing and delivering virtualized desktop environments leveraging technologies including Citrix, Microsoft, and AWS.
Strong track record for delivering large complex and transformative programs.
Proven ability to work in a fast-paced and matrixed environment.
Meet changing deadlines and priorities on large scale global projects.
Ability to diagnose and troubleshoot basic technical issues.
Excellent problem-solving and communication skills.
Ability to translate technical data into simple English for customers.
Must have excellent verbal and written communication skills; ability to effectively communicate and present data and information up to C-suite.
Vast understanding of industry regulations and standards (ISO27001, PCI, NIST, FCA, FIMSA, HIPPA, COBIT)
The ability to travel internationally is necessary.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU (https://www.flipsnack.com/79B9EDC8B7A/the-power-of-you-report-external-2020/full-view.html) and and it reflects what we believe. See our DEI work in action (https://www.experian.com/diversity/) !
Please contact us at JobPostingInquiry@experian.com to request the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here (https://www.experian.com/careers/)
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action (https://www.experian.com/diversity/our-commitment/index) !
The power of YOU (https://www.experianplc.com/media/4459/english-experiandei-report_2022.pdf) . We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected (https://www.experian.com/careers/) !